We offer a no-hassle 30 day return policy for all purchases, and no restocking fees for items returned in brand new and re-sellable condition with the original packaging. If you need to return an item for any reason, please contact us and request an individual RA number and return shipping address. Please do not return merchandise without requesting an RA number or verifying the return address. Doing either of these will result in significant delays in processing your return. Specifics regarding various return types are listed below:
Returns for a Refund
Products returned for a refund must be in brand new and re-sellable condition, and contain all original parts and packaging. Trolling motors in brand new, unused condition may be returned within 30 days of purchase, but are ineligible for return once placed / used in the water or if the packaging is not in re-sellable condition.
While TrollingMotors.net ensures delivery of a new and working motor, any issues arising after the motor is placed in the water are covered by Minn Kota or MotorGuide manufacturer warranties. Trolling motor boxes must be in good condition and can contain no writing on the outside of the package. Returns must be shipped within 30 days of the original purchase date to be eligible for a refund. For larger items including trolling motors, the customer is responsible for shipping costs and for properly packaging and insuring returned shipments as we are unable to accept returns that are damaged.
Defective and DOA Products
Motor manufacturers, such as Minn Kota and MotorGuide, provide technical support for their motors and products and prefer that they be contacted first in the event of a broken or malfunctioning product. TrollingMotors.net will pay to have the item shipped back and will send out a new, functioning item for products that are Dead-On-Arrival (DOA) and do not work properly out of the box.
Replacement inquiries must be made within 14 days of receiving the defective product. While TrollingMotors.net ensures delivery of a new and working motor, issues arising after motor is used in the water are covered by Minn Kota or MotorGuide product warranties, regardless of the time period. We cannot accept motor returns for any reason once they have been placed in the water.
Shipping Mistakes and Shipping Damage
In the event that we send you an incorrect product, or fail to ship your entire order, or if there is shipping damage, we will swiftly remedy the mistake at no cost to you. Additionally, we will work with you in the event your item is damaged by a freight company to quickly get you a replacement at no cost to you. Please contact us immediately and within 7 business days to report any shipping damage.
"After BassPro couldn't answer my question, I called TrollingMotors.net. The representative was really knowledgeable and answered my question right away! These guys definitely know their stuff and I'd recommend them for any major motor investment to ensure you get the right equipment."
- Anthony Gentile, Carlstadt
"TrollingMotors.net was the most informative trolling motor site I found online! When I had questions the site didn't cover, their knowledgeable staff was friendly and helpful. If you're looking to buy a motor - especially a larger one - I would recommend these guys as they will definitely take care of you."
- J. Bermudez, Yuma, Arizona
"I called due to the free shipping and no sales tax, but ended up impressed with the service! I'll definitely keep you guys in mind for my next purchase!"
- Jim James Follon, Burnsville, MN
"I'm so happy I bought from TrollingMotors.net. Not only did they have the motor I was looking for, but I also saved a lot of money."
- David Sharp, Okeechobee, FL.
"My $1,500 Terrova 80 i-Pilot purchase was a big investment so I was a little nervous ordering my motor online, but I'm sure glad I chose TrollingMotors.net! When an address error delayed delivery, TrollingMotors.net ended up overnighting another motor to me so I'd have it in time for my weekend."
- Rusty Hines, East Sparta, OH
"TrollingMotors.net was extremely helpful when UPS damaged my Minn Kota Riptide trolling motor. They arranged for replacement parts to be sent out to me immediately - at no cost - and were very prompt with and follow-up calls and emails. I've been recommending TrollingMotors.net."